NGC Help Center

NGC returns submissions to NGC Collector members through the mail only. NGC Collector members are not able to pick up submissions at our office. NGC Authorized Dealers may pick up their coins at our office if they make an appointment. To schedule an appointment, contact NGC Customer Service at Service@NGCcoin.com or 800-NGC-COIN (642-2646).

For shipping costs, see "How much does return shipping cost?" below.

Generally, the default shipping method used by NGC is FedEx.

Shipments within the United States are insured according to the declared value provided by the submitter on the NGC Submission Form(s), with coverage up to $100,000 per package procured by NGC. See the Domestic FedEx shipping rates.

Shipments to international addresses are insured according to the declared value provided by the submitter on the NGC Submission Form(s), with coverage up to $50,000 per package procured by NGC. See the International FedEx shipping rates.

If NGC is shipping to a US PO Box, NGC will generally ship via USPS Mail with insurance coverage of up to $100,000 per package procured by NGC. USPS Mail will generally be slower than FedEx. NGC is not responsible for the speed of shipping services.

If you have your own carrier account (with FedEx, UPS or another service), or high-value items that you would like returned by Malca-Amit or Brink's, contact NGC Customer Service at Service@NGCcoin.com or (+1) 855-GRADE10 (855-472-3310) before submitting in order to make alternate return shipping arrangements. We must have this information on file prior to receiving your submission. Please note that shipments on the submitter’s own account are not insured by NGC.

If you have your own account with UPS or another carrier other than FedEx, please contact NGC Customer Service at Service@NGCcoin.com or (+1) 855-GRADE10 (855-472-3310) before submitting so that we can place this information on file. We must have this information on file prior to receiving your submission.

If you do not have an account with another carrier on file with NGC, your coins will be returned by FedEx.

Any damaged, unsealed or poorly sealed packages will be rejected and returned by the shipper. Please securely seal packages with reinforced shipping tape to prevent tampering en route.

Shipments to US addresses are shipped by NGC via FedEx by default and insured up to $100,000 per package procured by NGC. See the Domestic FedEx Registered Mail Shipping / Insurance Fee Matrix.

If NGC is shipping to a US PO Box, NGC will generally ship via USPS Mail with insurance coverage of up to $100,000 per package procured by NGC. USPS Mail will generally be slower than FedEx. NGC is not responsible for the speed of shipping services.

If you have private insurance, or if you would like to ship with a carrier other than FedEx, please contact NGC Customer Service at Service@NGCcoin.com or (+1) 855-GRADE10 (855-472-3310) before submitting so that we can place this information on file. We must have this information on file prior to receiving your submission.

In the rare event that a return shipment cannot be located, please contact NGC Customer Service at Service@NGCcoin.com or (+1) 855-GRADE10 (855-472-3310). To make a claim, FedEx will require your tracking/PRO number and completion of the online claim form. Then follow the rest of the easy 5-step process.

Note: Additional charges may apply for extended or remote service areas, heavier packages, added items, etc. Please contact Customer Service if you are shipping collectibles valued over $100,000 per package to a US address.

Shipments to international addresses are shipped by NGC via FedEx by default and insured up to $50,000 per package procured by NGC. See the Domestic FedEx Registered Mail Shipping / Insurance Fee Matrix.

If you have private insurance, please contact NGC Customer Service at Service@NGCcoin.com or (+1) 855-GRADE10 (855-472-3310) before submitting so that we can place this information on file. We must have this information on file prior to receiving your submission.

Note: If you submit to NGC International GmbH (NGC GmbH) in Munich, NGC International UK Limited (NGC UK) in London or NGC Hong Kong Ltd. (NGC Hong Kong), in Hong Kong, your submission will be fully insured in transit from the international location to NGC headquarters and back to the Official Submission Center. NGC also will handle all customs clearance for such submissions. Grading fees for NGC GmbH, NGC UK and NGC Hong Kong include round-trip shipping, insurance and customs clearance fees. Additional charges may apply for extended or remote service areas, heavier packages, added items, etc. Please contact Customer Service if you are shipping collectibles valued over $50,000 per package.

Domestic FedEx shipping fees are calculated according to the fee schedule here. Please note that additional charges may apply for extended or remote service areas, heavier packages, added items, return mint packaging, etc.

Shipping costs for international shipments vary based on the destination, weight and, sometimes, value of the package. If your submission will be returned to a non-US address, NGC will charge the international FedEx rate at the time that your submission is received. If this amount does not cover the total cost of return shipping, you will be charged the additional cost at the time that your submission is shipped. You can get a rate by visiting the FedEx website.

Note: If you submit to NGC's Official Submission Centers in Munich or Hong Kong, your submission will be fully insured in transit from the Official Submission Center to NGC headquarters and back to the Official Submission Center. NGC will also handle all customs clearance for such submissions. Grading fees for NGC's Official Submission Centers in Munich and Hong Kong include round-trip shipping, insurance and customs clearance fees.

Customs declaration forms for return shipments to international addresses must be completed by the submitter. Customs documents can be provided by NGC upon request. Any customs fees or taxes are the responsibility of the submitter.

Note: If you submit to NGC's Official Submission Centers in Munich or Hong Kong, your submission will be fully insured in transit from the Official Submission Center to NGC headquarters and back to the Official Submission Center. NGC will also handle all customs clearance for such submissions. Grading fees for NGC's Official Submission Centers in Munich and Hong Kong include round-trip shipping, insurance and customs clearance fees.

The following times are estimates based on NGC's experiences with these carriers and services.

For shipments to a US address:

• FedEx: Overnight, 2 business days or 3 business days (based on selection)
• USPS Registered Mail: 5-7 business days
• UPS: Overnight, 2 business days or 3 business days (based on selection)

For shipments to international addresses:

Note: Times do not include the customs clearance process, which may vary by country.

• FedEx: 3-5 business days
• USPS Registered Mail: 7-14 business days
• UPS: 3-7 business days

Yes. Submitters will receive an email within a few hours of their submission being shipped by NGC. This email will include shipping details and the carrier's tracking number. The tracking number can be entered on the carrier's website for up-to-date tracking information.

No, in most cases you cannot change your shipping address or reroute a submission after it has been shipped back to you. This restriction helps to protect the security of your submissions.